For questions regarding the printer or the IEEE 1284-compliant bi-directional printer cable, please contact your local retailer or one of the manufacturers below:
- Hewlett-Packard: 1-800-752-0900
- Canon: 1-800-652-2666
- Lexmark: 1-888-539-6275
- Epson: 1-800-463-7766
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Q: How can I print with my MSN TV 2 Internet & Media Player?
A. Click here to see printers that are compatible with the newest MSN TV 2 Internet & Media Player. * You need to use a USB Printer Cable, because a parallel to USB adapter printer cable will not work. |
Q: Have any printing changes been made?
A. Yes, printing options have changed from Print Text in Black and White to Print Page in Black and White, which will allow subscribers to save on wasted ink and be able to print black and white pages faster than before. |
Q: How can I print with my Classic Internet Terminal?
A. To print with a Classic, you will need a printer adapter, a printer, and an IEEE 1284 compliant bi-directional cable. |
Q: Where can I buy a printer adapter?
A. For questions regarding the Philips printer adapter please contact Philips directly at 1-888-813-7069
Sony is no longer manufacturing printer adapters for the Classic. However, there may be a limited supply left in some stores. The best way to find an Sony adapter is to ask around in newsgroups: From your Web Home, choose Discuss and the select WebTV |
Q: Where is the Print command located?
A. The Print command can be found by either pressing the Options key, or by pressing the Cmd and P keys at the same time. If you do not see the option to print, make sure the connections from the terminal to the adapter and from the adapter to the printer, are secure. The adapter must be firmly seated into the port. |
Q: Why isn't my printer working?
A. If you connected a new printer to your Internet receiver for the first time, make sure your printer is compatible by following the steps listed below:
- Visit the MSNTV Website at: http://www.msntv.com
- Select Hardware & Service Plans
- Select ‘Printers’, located on the left side of the page
If you know that your printer is compatible and has worked before, but isn't working now, try following these steps to determine why the printer isn't operating:
- Shut off your printer and Internet receiver
- Remove the printer cable and printer adapter (if you use an adapter) from your Internet receiver
- Turn on your Internet receiver and let it connect to the Web Home page
- Turn it off and then reconnect the printer
- Turn both back on, and try to print again
If this does not work, the problem could be a bad connection or the hardware itself. To test these, do the following:
- Check for bent pins on the printer cable
- Make sure your printer cable is IEEE bi-directional 1284-compliant
- If you're using a printer adapter, make sure it's firmly seated in the port.
If the printer still does not work, have the printer print out a self-test page. If you need help with printing out a test page, consult the printer's instructional manual for support. After the printer prints out a self-test page, if your Internet receiver still indicates that the printer is not supported, please call us at 1-800-469-3288. Please be prepared to answer the following questions:
- What is the make and model of your printer?
- What type of cable do you have?
- Are you using a printer adapter (other than the WebTV printer adapter) on the cable?
- Does the printer use a photo-grade cartridge or a scanner cartridge?
- Do you know if this printer will print when connected to a computer?
- Do you know if your printer will print when connected to another Internet receiver?
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